Shipping Policy

We work hard to ensure every order is processed, shipped, and delivered as smoothly as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Fulfillment Location

To provide a wider selection of products and serve customers efficiently, some or all orders may be fulfilled and shipped directly from our fulfillment partners located in China.

As a result, your package may originate from China even if you placed your order through our U.S.-based online store.

Depending on the products in your order, items may also be shipped separately and arrive in more than one package.

Estimated Delivery Times

Most orders are delivered within approximately 7–15 business days after shipment.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, customs processing, holidays, weather conditions, and other circumstances outside of our control.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow 24–72 hours for tracking information to begin updating after receiving your shipping confirmation. In some cases, international tracking may not show frequent updates while a package is moving between countries.

Customs & International Transit

Because certain orders are fulfilled internationally, packages may pass through customs before reaching their final destination.

Customs processing may occasionally result in additional transit time. We are unable to guarantee or control the amount of time a package may spend in customs.

Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country or local authorities unless otherwise stated at checkout.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

We are not responsible for packages that are undeliverable or delivered incorrectly due to inaccurate or incomplete information provided at checkout.

Lost, Delayed, or Missing Packages

Carrier delays can occasionally occur and are outside of our direct control.

If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact our customer support team so we can review the shipment.

A tracking status showing that a package has been delivered is generally considered confirmation of delivery. If you cannot locate a package marked as delivered, please contact the carrier and our customer support team as soon as possible.

Multiple Packages

If you order multiple products, your order may be fulfilled from different locations. This means your items may arrive separately and have different tracking numbers.

Receiving only part of your order does not necessarily mean the remaining items are missing.

Shipping Delays

While we aim to provide reliable delivery estimates, delays caused by shipping carriers, customs, severe weather, holidays, transportation disruptions, or other circumstances outside of our control may occur.

We appreciate your patience if an unexpected delay affects your shipment.

Questions About Your Shipment

If you have questions about your order or shipping status, please contact our customer support team and include your order number so we can assist you as quickly as possible.